Front Desk Agent

KG Hotels - San Diego, CA 92108
KG Hotels - San Diego, CA 92108
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KG Hotels - San Diego, CA 92108
Job Description
Front Desk Agent Responsibilities:
Greeting and thanking guests in a sincere, friendly manner.
Checking guests in on arrival and out on departure.
Posting charges to appropriate guest accounts.
Anticipating and addressing guests' needs, and resolving their problems and complaints.
Assisting guests with disabilities.
Operating switchboard and assisting with inquiries.
Assisting the reservations manager with taking reservations.
Collaborating and communicating with other internal departments to ensure guest satisfaction.
Complying with company procedures and safety policies.
Performing duties on a daily checklist.
Front Desk Agent Requirements:
High school diploma or suitable equivalent.
1+ years front desk agent experience preferred.
Well-groomed, professional appearance.
Outstanding written and verbal communication skills.
Team player.
Available to work shifts, over weekends, and on public holidays.
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